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Plusnet contact number

Mel64
Newbie
Posts: 2
Registered: ‎24-07-2023

Plusnet contact number

I recently got a new deal from Plusnet taking my monthly payment from £47.76 down to £22.99. Upon realising that they are still taking the higher payment from my bank account, I tried to a phone them on the number as advertised on the website only to be told that this number is not recognised. I have tried to find an alternative number by which to contact them but so far have had no success. Can anybody advise? Many thanks!
9 REPLIES 9
jab1
Legend
Posts: 17,767
Thanks: 5,778
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Registered: ‎24-02-2012

Re: Plusnet contact number

0800 432 0200? Works for me.

John
Mel64
Newbie
Posts: 2
Registered: ‎24-07-2023

Re: Plusnet contact number

Thank you for your reply. The number you just gave me is the same one that I call and it says number not recognized. Any ideas?
jab1
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Registered: ‎24-02-2012

Re: Plusnet contact number

Are you able to try from another phone? That is definitely the correct number, and as I said, works for me, both from my landline and mobile phones.

John
Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Plusnet contact number


@Mel64 wrote:
Thank you for your reply. The number you just gave me is the same one that I call and it says number not recognized. Any ideas?

Does your phone provider allow calls to 0800 numbers? I know that some don’t and so that may be the issue. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
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Registered: ‎24-02-2012

Re: Plusnet contact number

So the OP isn't on a phone/broadband package with PN? I thought all mobile providers allowed 0800 calls?

John
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Plusnet contact number

I thought ALL providers had to give free access to 0800 numbers ?

I know some dont give free access to international freephone 00800 numbers

edit: and I was correct https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling

Freephone

In addition, all Freephone numbers (which begin 0800 or 0808) are now free for consumers to call from all phones, whether mobile or landline.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Posts: 17,767
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Registered: ‎24-02-2012

Re: Plusnet contact number

Yep - my understanding too, @MisterW , under OFCOM rules.

John
Gandalf
Community Gaffer
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Re: Plusnet contact number


@jab1 wrote:

So the OP isn't on a phone/broadband package with PN? 


Not sure. I assumed, and perhaps wrongly, that they weren’t calling from a Plusnet landline. 


@jab1 wrote:

I thought all mobile providers allowed 0800 calls?


Historically, I know some people who have had trouble calling an 0800 number, and it turned out to be an issue at the mobile provider’s side. I don’t know if that was intentional or if something was broken. Thought it was worth mentioning as a possibility though. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 17,767
Thanks: 5,778
Fixes: 266
Registered: ‎24-02-2012

Re: Plusnet contact number

Fair enough, @Gandalf , but as they haven't been back, I'm assuming they have solved it. I wish people would finish a conversation.

John