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Plus Net Hub One Delivery

FIXED
chris4
Hooked
Posts: 6
Registered: 04-08-2016

Plus Net Hub One Delivery

Hi,

Been a member of PlusNet for just over a year now and decided to upgrade to Fibre. Order placed on the 25th July and I had an e-mail from PlusNet on the 1st August to say my product change is now complete. Great but I still have not received my new Hub One, so am effectively paying for a service I cannot use.

The tracker says the order is not yet placed for the hub one but then there is a note under the product change area that says the hardware has been sent. The payment has also been taken for the P&P.

Has anyone else had any issues with receiving their new Hub? What is the usual P&P time?

Cheers,

Chris

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Plus Net Hub One Delivery

Fix

I'm just looking into this for you.

[edit]

The router has been ordered today so it should be with you in the next few days.

Your actual fibre upgrade will complete on the 9th.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chris4
Hooked
Posts: 6
Registered: 04-08-2016

Re: Plus Net Hub One Delivery

Great thanks Matthew