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Please just send me an appointment to install the line

FIXED
FedUpAlready
Dabbler
Posts: 10
Registered: ‎12-07-2023

Re: Please just send me an appointment to install the line

‎18-09-2023 8:05 PM

Hi @ClaudiaG23,  Thanks for helping.  I received the emails you triggered, but my account balance is still showing as £0.  Is that to be expected?  Does it normally take a while for the credit to appear?

Message 16 of 18
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,147
Thanks: 1,871
Fixes: 503
Registered: ‎01-01-2012

Re: Please just send me an appointment to install the line

‎20-09-2023 2:05 PM

Hi @FedUpAlready 

Due to the way our system works you won't see any credits on the billing page but you will see them on your next bill when your next bill is generated

As of the 1st of January 2026, I no longer work in Plusne,t so I'll be unable to assist you with any queries.
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FedUpAlready
Dabbler
Posts: 10
Registered: ‎12-07-2023

Re: Please just send me an appointment to install the line

‎20-09-2023 5:54 PM

I see.  Thanks, @MatthewWheeler I'll stop checking my billing page then.  Is there any way to check it's worked, in the mean time?

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