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Phone order error

CaptainMorgain
Hooked
Posts: 5
Registered: ‎17-12-2022

Phone order error

Hey everyone,
I'm due to have full fibre in my village very soon.
My account has an phone order in progress error for months.

Does anyone know how to remove this please.
3 REPLIES 3
jab1
Legend
Posts: 19,269
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: Phone order error

Ring PN and get them to unstick the the flag. This is a recurring fault which has been reported hundreds of times, but PN seem unable or unwilling to examine  and rectify the cause.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,680
Thanks: 10,324
Fixes: 1,607
Registered: ‎21-04-2017

Re: Phone order error

Hi @CaptainMorgain 

I've placed an order to activate the pending call features, which are causing this error.

The error should be gone within the next few hours, so you can upgrade afterwards. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Phone order error

Cheers @Gandalf Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team