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Phone line active, ADSL synced, when does username/password get enabled?

brianmcmillan
Newbie
Posts: 1
Registered: 20-10-2017

Phone line active, ADSL synced, when does username/password get enabled?

New phone & broadband service ordered, phone line activated this morning and working, router is synced with the DSLAM, but getting PPPoA errors when the router attempts to bring up the PPP connection. Is there a delay of some sort before the account is active?

 

many thanks in advance,

 

Brian

2 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Phone line active, ADSL synced, when does username/password get enabled?

Plusnet Help Team
Plusnet Help Team
Posts: 4,119
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Phone line active, ADSL synced, when does username/password get enabled?

Hi Brian and welcome to the community forums.

 

It looks like your order completed and account activated towards the end of the day.

Apologies for any inconvenience caused.

 

Everything working now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team