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Order update

athulla
Browser
Posts: 1
Registered: ‎07-11-2018

Order update

Hi


Can someone give me an update on my house move order


I have heard nothing for days and am greeted with wait times of 60 minutes on the phone

 

It is such poor service

 

Andrew

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,384
Thanks: 6,219
Fixes: 1,451
Registered: ‎11-01-2008

Re: Order update


Moderators Note


This topic has been moved from Broadband to My Orders 

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Order update

Hi @athulla,

 

Thanks for getting in touch.

 

I'm sorry that you haven't received an update and experienced a long waiting time when you called us. It's not ideal, please accept our apologies for any inconvenience.

 

I have checked your order and responded here.

 

If you need any further assistance, please let us know.

 

Thanks.