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Order update

FIXED
Noemi
Newbie
Posts: 3
Registered: ‎15-10-2018

Order update

Hello,

I've placed an order on the 22nd of September, got the phone line in last Monday (8th of October), however I have no info on the broadband... no router, nor progress, nor a go live date. Could I please have a status update on my order?

Thanks in advance!
2 REPLIES 2
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 783
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Order update

Fix

Hi @Noemi, thanks for getting in touch.

 

I am sorry to hear you have received no communication surrounding your broadband order. I have looked into the account for you now and provided you an update here

 

Let us know if you need any further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Noemi
Newbie
Posts: 3
Registered: ‎15-10-2018

Re: Order update

Hi @abails0105,

Thanks for the reply and update. We'll be in touch if any other issues appear, hopefully it won't be the case.