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Order still being processed after a week

katie1
Newbie
Posts: 1
Registered: 29-06-2018

Order still being processed after a week

I placed an order for line rental and broadband a week ago. However, when I look at my account online it says that my account is still being prepared and I still have no activation date.  Other people that I know who have recently signed up to the same package with Plusnet received a text with an activation date the day after signing up. I’d just like just know what is happening with my account and when I'd be able to have activation. 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 53
Thanks: 8
Fixes: 2
Registered: 18-06-2018

Re: Order still being processed after a week

Hi Katie,  thank you for getting in contact. Sorry to hear that you have had a delay in getting your services up and running. Since we are dealing with specific account information I have raised a ticket on your account which you can find here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lee Y
 Plusnet Help Team