Showing results for 
Search instead for 
Did you mean: 

Order still being processed after a week

Posts: 1
Registered: ‎29-06-2018

Order still being processed after a week

I placed an order for line rental and broadband a week ago. However, when I look at my account online it says that my account is still being prepared and I still have no activation date.  Other people that I know who have recently signed up to the same package with Plusnet received a text with an activation date the day after signing up. I’d just like just know what is happening with my account and when I'd be able to have activation. 

Rising Star
Posts: 69
Thanks: 9
Fixes: 2
Registered: ‎18-06-2018

Re: Order still being processed after a week

Hi Katie,  thank you for getting in contact. Sorry to hear that you have had a delay in getting your services up and running. Since we are dealing with specific account information I have raised a ticket on your account which you can find here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lee Y
 Plusnet Help Team