Order still being processed after a week

[#1]

I placed an order for line rental and broadband a week ago. However, when I look at my account online it says that my account is still being prepared and I still have no activation date.  Other people that I know who have recently signed up to the same package with Plusnet received a text with an activation date the day after signing up. I’d just like just know what is happening with my account and when I'd be able to have activation. 

[#2]

Hi Katie,  thank you for getting in contact. Sorry to hear that you have had a delay in getting your services up and running. Since we are dealing with specific account information I have raised a ticket on your account which you can find here.