cancel
Showing results for 
Search instead for 
Did you mean: 

Order status

pjcro
Newbie
Posts: 2
Registered: ‎07-04-2020

Order status

I transferred to a Plusned line with an upgrade to fibre broadband, ordered in February. The line has been moved from BT to Plusnet (mid March) but I have not received a new hub or heard anything about the fibre upgrade. I can't get through on the phone, any ideas of when my order will be completed? Thanks.
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 24,791
Thanks: 4,487
Fixes: 1,139
Registered: ‎11-01-2008

Re: Order status


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Order status

Hi there, could you send me a private message along with your username please so I can have a look into this for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pjcro
Newbie
Posts: 2
Registered: ‎07-04-2020

Re: Order status

I have messaged you details but no progress for a week. Do you have any update please?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Order status

Thanks for getting back to us @pjcro

Unfortunately, we can't put through two orders at a time so we prioritised bringing your phone line over.

What should have happened after that was done was the fibre upgrade being placed but it appears the request was closed in error.

I've put the upgrade through for you and we'll confirm the upgrade date as soon as we're able

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team