cancel
Showing results for 
Search instead for 
Did you mean: 

Loss of service pending Fibre upgrade

Chris4Datchet
Interested
Posts: 2
Registered: ‎15-04-2020

Loss of service pending Fibre upgrade

Hi

 

i renewed for 24 months and ordered a fibre upgrade on April 6.

Around midday yesterday our broadband connection was lost. 

We have not yet received the new fibre router in the post. 

Please help!

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Loss of service pending Fibre upgrade

Thanks for getting in touch @Chris4Datchet

I've ordered the router for you manually as it doesn't appear to have been ordered on our end.

We'll get that to you as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Chris4Datchet
Interested
Posts: 2
Registered: ‎15-04-2020

Re: Loss of service pending Fibre upgrade

Thank you. Does this mean when the new router arrives, the Fibre Broadband will already be set up and ready to connect?

Is that also the reason why we don’t have broadband at the moment?

panda25
Grafter
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: Loss of service pending Fibre upgrade

Hi Chris

 

Sorry for the delay, yes looking at your account the reason why your broadband is not working is due to the delay in receiving your router.

 

I am very sorry for this, if you have any questions you can contact the customer services team on 0800 432 0200

 

Jo

 Jo Clark
 Plusnet Help Team