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Order status

jholden011
Newbie
Posts: 1
Registered: 04-02-2017

Order status

I've ordered a phone and broadband package to start on 10 Feb. I have had confirmation that the phone line will change on that date, but no confirmation that the broadband will also transfer on that date. If both services don't transfer on that date BT will charge me a high fee for broadband from that date. Can someone confirm the current status of the broadband part of the order please?

2 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Order status

Hi,

As it's the weekend and there are usually less staff on these forumsI would advise you reach out to plusnet via live chat here. It may take a while to get through but you can do other things while you wait, also make sure ad-blocker is turned off before starting if you have one.

James 

Community Veteran
Posts: 2,556
Thanks: 171
Fixes: 2
Registered: 27-05-2011

Re: Order status

If you've ordered a migration though the official system you shouldn't see any extra charges or much of a disconnection either.  It's best not to try to arrange anything though the loosing supplier but let the gaining supplier do it Smiley

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