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Order router hasn't arrived

Posts: 4
Registered: ‎20-04-2022

Order router hasn't arrived

Ordered a new hub2 a couple of days ago. Was supposed to be delivered yesterday and never came. Now on the plusnet website it's saying the new broadband is ready to use and I just need to set it up.
Obviously this can't happen as I haven't received it. Is there any way to track the order to see where it is, whether it's delayed or gone missing?
Posts: 16,593
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Order router hasn't arrived

@benp Plusnet Hubs are sent by 1st. class standard mail, so are not trackable. The postal service is STILL a little disrupted, so delays can still occur. If you haven't got the Hub by Saturday, come back and say so.

Posts: 3,130
Thanks: 980
Fixes: 48
Registered: ‎28-02-2017

Re: Order router hasn't arrived


If you are simply changing provider rather than going from ADSL to FTTC then your old router might work if you can change settings (some are locked to the provider).



Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Order router hasn't arrived

Hi there,

I can see we've not put your Hub Two in the post yet, because of the delay with your fibre upgrade which is due to go through on the 26.04.22. We've automatically placed the order for the new router this morning though so all being well, it should be in tonight's post and you should receive it within the next couple of days. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi