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Order not gone through

Posts: 5
Registered: ‎28-07-2017

Order not gone through

I ordered unlimited fibre and paid 29.99 and had no welcome email or nothing. Rang up and the account had never gome through correctly. I just got off the phone to pay another 29.99. I am now all set up with plusnet. But what about my refund of 29.99. I have now paid twice. What a rough start for a new customer. Any more issues then im entitled to cancel within 14 days and I'll take my business elsewhere. Appaling so far. I would like tok know when im getting this refund into my bank account asap. Thanks. Username is [Removed] and paid on visa debit ending in [Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Order not gone through

The initial £29.99 would not have come through to us, this would automatically return to your account around 5-7 working days after it's taken. It should show with your bank as pending or similar.

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Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.