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Order not gone through

nathan360
Newbie
Posts: 2
Registered: 28-07-2017

Order not gone through

I ordered unlimited fibre and paid 29.99 and had no welcome email or nothing. Rang up and the account had never gome through correctly. I just got off the phone to pay another 29.99. I am now all set up with plusnet. But what about my refund of 29.99. I have now paid twice. What a rough start for a new customer. Any more issues then im entitled to cancel within 14 days and I'll take my business elsewhere. Appaling so far. I would like tok know when im getting this refund into my bank account asap. Thanks. Username is [Removed] and paid on visa debit ending in [Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 17,634
Thanks: 617
Fixes: 158
Registered: 05-04-2007

Re: Order not gone through

The initial £29.99 would not have come through to us, this would automatically return to your account around 5-7 working days after it's taken. It should show with your bank as pending or similar.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team