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Order has been delayed

MatthewBarugh
Newbie
Posts: 2
Registered: ‎07-08-2022

Order has been delayed

I have now received two messages saying my order has been delayed and my internet should have been connected two days ago going by the 7 day connection. Can anybody advise why there are delays as can’t get through on the phone. An email explaining would have been better.
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,966
Thanks: 5,336
Fixes: 421
Registered: ‎30-06-2016

Re: Order has been delayed

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
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MatthewBarugh
Newbie
Posts: 2
Registered: ‎07-08-2022

Re: Order has been delayed

Thanks for putting my issue in the right section although I still haven’t received any information and the phone lines are terrible. I still haven’t even received my router never mind internet itself and I desperately need this sorting to prepare for university in September
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Order has been delayed

Hi there,

I'm really sorry for the delay with your order.

I can see you've since spoken with one of my colleagues who has placed your broadband order and that's due to go live on Friday before midnight. We had to wait until your phone line was active first. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet