Order failed/incomplete?

[#1]

Hi - I should have been migrated on 24th (booked pre corona, wish I'd cancelled)

I've been without a phone line for over a week

The plusnet number just hang up, and I've been ignored on twitter

Help@

[#2]

For anyone struggling, I suggest persevering with the call centre. my order had been stuck after BT rejected the BB migration. Nothing would have happened if I hadn't called, hopefully I should get a phone line today

[#3]

Thanks for getting in touch @alexchatwin and apologies for the delayed response.

I've chased this up for you and updated the account with more details.

[#4]

Thanks Matthew - did I speak to you on monday? we have a phone line!

[#5]

Thanks for getting back to us @alexchatwin

I'm afraid it wasn't but I'm glad to hear the phone is working

We're just waiting on the line records to update so we can place your broadband order

[#6]

Thanks - any idea why I never got a reply on twitter?