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Order delayed?

Cakes
Newbie
Posts: 1
Registered: ‎12-10-2022

Order delayed?

Hi,

I recently received a text message saying my broadband has been delayed. Calling Plusnet has not worked since no one is picking up.

Could you please look into this issue for me?

Thank you
2 REPLIES 2
Ashphoa
Dabbler
Posts: 15
Registered: ‎07-10-2022

Re: Order delayed?

Good luck, my order was delayed on the 6th and I'm still not connected plusnet say its a supplier issue and there's nothing they can do hope you get yours sorted @Gandalf hopefully you can get this sorted quicker than mine has been.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,299
Fixes: 1,607
Registered: ‎21-04-2017

Re: Order delayed?

Hi @Cakes,

I'm really sorry for the delay with your order. I see you've since been in touch and we've confirmed your activation date for 26th October which I'm afraid we can't bring forward as we're taking over a working line from another provider. 

If there's anything else you'd need help with feel free to get back to me. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet