Order delayed???
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Order delayed???
- « Previous
- Next »
Re: Order delayed???
21-10-2022 2:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Order delayed???
21-10-2022 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Order delayed???
21-10-2022 2:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cool. Sorry to ask for something else but I want to cover all bases to try to make sure the activation goes smoothly.
Would you be able to private message me the serial number that should be printed on the Openreach modem?
Re: Order delayed???
21-10-2022 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Order delayed???
21-10-2022 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @BaoTarly, thanks again for the detail.
I'm happy to confirm the remote activation went through without an issue and I can see your full fibre is working now!
Can you check if all is good your side?
Re: Order delayed???
21-10-2022 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes! It works!!! I am now using the wifi to reply.
Just one more question: how does the contract go on? As I've paid the first month for the previous package, was wondering the rest of them and the beginning of full fibre.
Thanks a lot.
21-10-2022 4:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Awesome! I must admit, the order went through a lot quicker than I thought, but I'm super glad it did.
I've refunded what you've paid to us for the previous package so you'll see that in your bank account within the next 5 to 10 working days. We'll charge you for your full fibre service from today, so on your next bill date, we'll produce a bill to reflect this, basically there'll be a monthly fee for the month moving forward plus pro-rata fees.
Is there anything else I can help you with?
Re: Order delayed???
21-10-2022 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think everything is clear now. I will close this question. Thanks again!
Re: Order delayed???
21-10-2022 4:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Order delayed???
21-10-2022 7:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@BaoTarly You've struck lucky there, the Wizard aka known as @Gandalf has done a grand job to get you up and running on FTTP so quickly. I had a feeling that there was no copper line at your property causing a lot of confusion, but it's sorted now.
I have noticed that the wizard will be leaving the Forum and Social Media support team soon which is a huge loss.😭
Re: Order delayed???
21-10-2022 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@RealAleMadrid wrote:
I have noticed that the wizard will be leaving the Forum and Social Media support team soon which is a huge loss.
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page