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Moving today -engineer hasn’t turned up

SeraRose
Dabbler
Posts: 13
Thanks: 1
Registered: ‎19-10-2022

Moving today -engineer hasn’t turned up

So we’re moving today. Rang plus net 5 weeks ago to arrange. Was told I’d need an engineer to get the line working and helpfully had it booked for this morning between 8 and 1. No engineer has turned up. I’ve been here since 7:45am. Plus net were very quick to turn my service off at the other end. This is very frustrating
6 REPLIES 6
jab1
Legend
Posts: 17,772
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: Moving today -engineer hasn’t turned up

@SeraRose When was this appointment booked - Openreach are carrying out random strikes, which ISPs do not always no way in advance about, and this can have consequences for visits booked around strike dates.

John
SeraRose
Dabbler
Posts: 13
Thanks: 1
Registered: ‎19-10-2022

Re: Moving today -engineer hasn’t turned up

It was booked 5 weeks ago. Surely plus net would now know if there was a strike. Some sort of courtesy email/ message would help
jab1
Legend
Posts: 17,772
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: Moving today -engineer hasn’t turned up

OK. Unfortunately, Plusnet are suffering from a massive staff haemorrhage, and they don't have sufficient cover.

John
SeraRose
Dabbler
Posts: 13
Thanks: 1
Registered: ‎19-10-2022

Re: Moving today -engineer hasn’t turned up

I think I’m allowed to be a little annoyed. I could have been helping to move my things instead of sitting around in case I missed an engineer. As it now stands I have no Internet, a service I’m paying for, with no access and not date given for a visit
jab1
Legend
Posts: 17,772
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: Moving today -engineer hasn’t turned up

Sorry, nothing more I, as a mere Community member, can suggest or do. Hopefully one of the Hep team will pick this up.

John
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Moving today -engineer hasn’t turned up

Hey @SeraRose, I've responded in your other thread - I would just ask that you please try to contain contact with us to the same thread if it pertains to the same case, so that we can more effectively review and respond to you as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team