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Order delayed - new customer

MagicAl
Newbie
Posts: 1
Registered: ‎27-02-2023

Order delayed - new customer

I placed an order last week to transfer my broadband service to Plusnet from TalkTalk. I was expecting the switch to go through on 10th March.

I've now received a text saying that my broadband order has been delayed, but giving no reason for this or timescale for it to be resolved. So I don't know whether there are good technical reasons for the delay, or whether it's a case of TalkTalk trying to scupper the transfer. I've had a couple of missed calls from a number which seems to belong to the TalkTalk retentions team according to a google search, but I haven't spoken to them and don't particularly wish to if I can help it. 

Don't really want to wait in a long phone  queue racking up PAYG mobile phone charges to find out what's going on. Can someone please advise?

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 14,403
Thanks: 5,321
Fixes: 383
Registered: ‎30-07-2007

Re: Order delayed - new customer

The customer service line is a freephone number 0800-432-0200 , so you should not be charged , even on mobike PAYG

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Order delayed - new customer

Hi @MagicAl I'm sorry about the delay, I've just checked and it looks like you've decided to cancel. I hope everything works out with your new provider and do shout up if there's anything else we can do for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team