I contacted Plusnet on 13.10 to advise of my homemove on 24.10. I also upgraded to full fibre 145. I received my router and the order update on my account says it's activated and ready to go however there's no ONT at the new property, only an old Virgin box. I've been on hold for about 2 hours altogether since yesterday, I'm a bit confused about what's happening. Could someone provide an update?