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Order Update

Lindadowson47
Newbie
Posts: 2
Registered: ‎12-10-2022

Order Update

Hi, Ordered Broadband and phone Tuesday 4th October, I was under the impression I would be switched by now. As stated, phone line would be live in 2-3 working days and broadband 5-7. However when tracking order nothing has changed from checking line since last week. Could I please get an update? Thanks.
3 REPLIES 3
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Order Update

Hey @Lindadowson47,

I'm really sorry for the delay to the orders. Having had a look over the account this afternoon, I can see that our Provisioning Team is monitoring the progress of the Landline orders and they are currently estimated to complete on the 24th of October. If this changes at all our Provisioning Team will be in touch to let you know. If you have any questions in the meantime then please don't hesitate to get back in touch and we'll be happy to help out Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Lindadowson47
Newbie
Posts: 2
Registered: ‎12-10-2022

Re: Order Update

Hi, I have received my Hub and old supplier now cut off. Still no line activation or broadband. Now 21 days since order. Dont understand why it should take this long.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Order Update

Hi @Lindadowson47,

I'm really sorry that your service with us hasn't activated yet. 

From what I can see the engineering work at the exchange to complete the switch didn't happen yesterday as there was a lack of engineer availability, due to many engineers going on strike. 

We're keeping a close eye on your order and we'll make sure the work's done as soon as possible. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet