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Order Tracker: Your order is being prepared

Posts: 9
Thanks: 3
Registered: ‎23-07-2019

Order Tracker: Your order is being prepared


Since I am having a bit of withdrawal from not having internet, I was wondering when my order for my broadband will be prepared since the order status hasn’t changed as it is now 5 working days now and I was wondering how long it will take.

Thank you,
Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 76
Fixes: 41
Registered: ‎02-05-2017

Re: Order Tracker: Your order is being prepared

Hi @Matthew15, thanks for getting in touch.


I'm sorry for the lack of communication there has been surrounding the orders. I've taken a look into the account and can confirm they are in place but we're just awaiting for our suppliers to confirm the activation date of the service. I'd imagine we should be able to confirm this within the next 24-48 hours.



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 Alice Baillie
 Plusnet Help Team