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Ont box date

Dixie2442
Hooked
Posts: 5
Registered: ‎02-10-2023

Ont box date

Anyone know how long to install the ont box I'm due to change over 9th Oct 2023 but heard nothing from openreach other than to say I confirm they can install it
9 REPLIES 9
bmc
Hero
Posts: 3,851
Thanks: 1,363
Fixes: 60
Registered: ‎28-02-2017

Re: Ont box date

@Dixie2442 

The ONT box is the easy part of an installation. Running the fibre and bring it into the house is the more time consuming element. You also have a box on the outside wall.

 

A straight forward install might take up to two hours but each is different.

 

Brian

Dixie2442
Hooked
Posts: 5
Registered: ‎02-10-2023

Re: Ont box date

How do I find out when they will put box on wall
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Ont box date

Hi @Dixie2442  You'll get a confirmation email with the engineer appointment, the Suppliers will book the earliest slot available. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Dixie2442
Hooked
Posts: 5
Registered: ‎02-10-2023

Re: Ont box date

Thanks I'm due to change over next wk only had email from openreach asking if I agree to the installation
dvorak
Moderator
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Re: Ont box date


Moderators Note


This topic has been moved from Full Fibre to My Orders 

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bmc
Hero
Posts: 3,851
Thanks: 1,363
Fixes: 60
Registered: ‎28-02-2017

Re: Ont box date

@Dixie2442 

Use the following checker and see what it says.

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

Against WBC FTTP in the results window you're looking for "One Stage" to the right under install. Then, in the narrative below the window, it'll say something about the install. What matters is if it notes any potential problems.

 

If it's One Stage, then everything is done in one visit  - internal and external. As stated it can take less than two hours with no problems.

 

Brian

Dixie2442
Hooked
Posts: 5
Registered: ‎02-10-2023

Re: Ont box date

They ask for telephone DN etc I know none of these
bmc
Hero
Posts: 3,851
Thanks: 1,363
Fixes: 60
Registered: ‎28-02-2017

Re: Ont box date

@Dixie2442 

Use the Address version. Enter the Post Code only and select the address from the drop down list.

 

Brian

Dixie2442
Hooked
Posts: 5
Registered: ‎02-10-2023

Re: Ont box date

Many thanks for the help all sorted