What an absolute shambles.
I have just transferred from BT to Plusnet.
There was a problem with the ORDI address of my ONT (Not registered to this address)
Not Plusnet's fault but a massive PITA.
Plusnet said 5 working days to correct (openreach have to do it) That was 5 working days ago, so I call and ask what's up.
Openreach haven't done it yet. It takes 48 hours from now to get an answer out of Openreach ([-Censored-]!). If it gets done it then takes another 48 hours to resubmit the fibre order. So Plusnet say Saturday next week. I will have been without internet for 15 days at that point.
They have sent me one MiFi unit, it covers one room of this house (big thick stone walls) There are 9 people living here. They absolutely refuse to send another, apparently nobody at Plusnet is authorised to send a second MiFi unit.
I'm paying for 900mbps which I can have cover the whole house and getting 25Mbps in one room.
Now, most of this is not Plusnet's fault but the refusal to send a second MiFi most certainly that is the only bit under their control and they refuse to look at the case on its merit and decide what to do. Just flat out no.
Rant over
