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Nothing heard about order or activation date

Tobias_123
Newbie
Posts: 2
Registered: 3 weeks ago

Nothing heard about order or activation date

Hi there,

Just popping out a query to see whether anyone can help.

I had placed my order (new customer) for my chosen broadband package 10th September, but have heard nothing since about shipping/activation date. Have been informed that I don't need an engineer for my broadband setup, so would have assumed it would be much quicker to get up and running. But obviously, have heard nothing from Plusnet.

Will probably phone them up in the next few days if I don't hear anything.

Many thanks
3 REPLIES 3
bmc
Hero
Posts: 3,768
Thanks: 1,319
Fixes: 60
Registered: ‎28-02-2017

Re: Nothing heard about order or activation date

@Tobias_123 

Try logging into your PN Members page and see if there's anything under My Order.

 

Brian

Tobias_123
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Nothing heard about order or activation date

Hi,

I have done so every day for 2 weeks, but yet to see any change, still saying that they'll confirm activation date "shortly", same for dispatch of router.

Many thanks
jab1
Legend
Posts: 18,659
Thanks: 6,075
Fixes: 281
Registered: ‎24-02-2012

Re: Nothing heard about order or activation date

I would call them Monday. Are you transferring from another ISP, or is this a totally new connection?

John