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No speed increase

Herb
Hooked
Posts: 8
Thanks: 1
Registered: ‎26-07-2020

No speed increase

So I upgraded to fibre extra and had an email to say switch over on 19th April,  has someone forgotten me as no  speed increaseat all.   I should be seeing 54 minimum

5 REPLIES 5
Townman
Superuser
Superuser
Posts: 23,050
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: No speed increase

Have you had an email to say that the change has completed?

What are you switching from / to?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Herb
Hooked
Posts: 8
Thanks: 1
Registered: ‎26-07-2020

Re: No speed increase

Exisintg PLusnet standard fibre to fibre extra, new router delivered and sorted, email said switch over would be 19th

Townman
Superuser
Superuser
Posts: 23,050
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: No speed increase

Can you find and post the router stats to here please?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Herb
Hooked
Posts: 8
Thanks: 1
Registered: ‎26-07-2020

Re: No speed increase

PNET 23-4.PNG

Herb
Hooked
Posts: 8
Thanks: 1
Registered: ‎26-07-2020

Re: No speed increase

Just been told 25th now,  thanks for getting back to me