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No router / router information

Darren5
Browser
Posts: 1
Registered: ‎24-09-2021

No router / router information

HI i upgraded from Broadband to Fibre Unlimited and on Tuesday and due to switch next Wednesday. But have not received new Router yet. It says been dispatched on my account 

 

 

Moderators Note: All caps title changer as per Forum rules

2 REPLIES 2
dvorak
Moderator
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Registered: ‎11-01-2008

Re: NO ROUTER/ROUTER INFORMATION


Moderators Note


This topic has been moved from Fibre to My Order

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TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
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Registered: ‎26-03-2018

Re: No router / router information

Hi @Darren5,

I'm sorry to hear it's not arrived yet. I've checked the account and I can see that it was in a state of awaiting order, so I've pushed that through now and it will be with you in the next 3-5 working days at the latest, though it may arrive sooner.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team