No router delivered

[#1]

Phone line and broadband now connect by openreach, who have just texted me to plug router in so they can finish testing.

Can a nice member of staff please arrange for the router ordered and showing in member centre as awaiting despatch please be sent asap.

Regards 

Ray

[#2]

Hi there,

Apologies for this delay. I have processed this through for you now. Our routers are sent via Royal Mail first class, and while we advised 3-5 working days, they usually come quicker.