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Phone line and broadband now connect by openreach, who have just texted me to plug router in so they can finish testing.
Can a nice member of staff please arrange for the router ordered and showing in member centre as awaiting despatch please be sent asap.
Apologies for this delay. I have processed this through for you now. Our routers are sent via Royal Mail first class, and while we advised 3-5 working days, they usually come quicker.