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No Go-live date

Posts: 2
Registered: ‎26-09-2016

No Go-live date

I've recently decided to switch to Plusnet from Talktalk and my order is currently being processed, however, on my Member centre home page there is no Go-live date:

"Your Plusnet Fibre broadband order

We'll arrange for your fibre broadband service to be installed. This will happen on

If your preferred appointment date isn't available, we'll call you within a week to make alternative arrangements."


There is no date for installation and I was just wondering if there was any way of confirming when my broadband will be live?

Thanks in advance for any help!


Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: No Go-live date

Hiya @NCS, thanks for getting in touch and a warm welcome to Plusnet!


I'm really sorry for the lack of updates you have received so far and would like to get this progressed for you. I have taken a look at this and have provided a further response on this on the account here for you:


If you have any further queries at all, please just get back to me Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team