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Can't renew Broadband as 'Order in progess' is stopping me

FIXED
marywright14
Newbie
Posts: 2
Registered: ‎19-02-2022

Can't renew Broadband as 'Order in progess' is stopping me

It's time for me to renew my contract, but when I press the button on the email link I can't go any further as your website says there is an order in progress.  Can't someone please release me

 

Thanks

mary

 

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,488
Thanks: 5,108
Fixes: 412
Registered: ‎30-06-2016

Re: Can't renew Broadband as 'Order in progess' is stopping me

@marywright14 

Don’t fight it, ring the Customer Options Team on 0800 013 2632 and sort it. This number is answered fairly quickly.

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Can't renew Broadband as 'Order in progess' is stopping me

Fix

Hiya @marywright14,

 

I'm really sorry this is happening and thank you for bringing this to my attention.

 

I have fixed this for you and you should be able to use your online portal to take a new deal.

 

Please get back to me if you are experiencing an issue still and I will arrange for our customer options team to give you a call.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team