It's time for me to renew my contract, but when I press the button on the email link I can't go any further as your website says there is an order in progress. Can't someone please release me
Fixed! Go to the fix.
Re: Can't renew Broadband as 'Order in progess' is stopping me
Don’t fight it, ring the Customer Options Team on 0800 013 2632 and sort it. This number is answered fairly quickly.
Moderator and Customer
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I'm really sorry this is happening and thank you for bringing this to my attention.
I have fixed this for you and you should be able to use your online portal to take a new deal.
Please get back to me if you are experiencing an issue still and I will arrange for our customer options team to give you a call.