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No Broadband After weeks of trying

Posts: 1
Registered: ‎12-07-2022

No Broadband After weeks of trying



Over 3 plusnet accounts and several weeks and multiple orders many excuses and explanations and still no broadband.


CEO Complaints involved but we seem to be going round in circles orders placed stuck in system wait to clear then reorder.


my address is a basic one but the neighbours have bb by bt and plusnet.


can anyone help with why this is happening in 2022 ?

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Posts: 10,854
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Registered: ‎30-06-2016

Re: No Broadband After weeks of trying

Moderators Note

This topic has been moved from Broadband to My Order

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Plusnet Help Team
Plusnet Help Team
Posts: 16,734
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Registered: ‎27-04-2007

Re: No Broadband After weeks of trying

Hi there, 


Apologies for the delayed response first of all, it's really disappointing to see that there's been issues not just with one but 3 accounts, I can't imagine how frustrating that must be. 


Our complaints team will no doubt already be on the case and are in the best position to help you, please feel free to send me a PM with the usernames though so I can check and make sure that we're doing absolutely all we can for you.

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 Adam Walker
 Plusnet Help Team