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No Broadband After weeks of trying

NOBROADBAND2022
Newbie
Posts: 1
Registered: ‎12-07-2022

No Broadband After weeks of trying

Hi,

 

Over 3 plusnet accounts and several weeks and multiple orders many excuses and explanations and still no broadband.

 

CEO Complaints involved but we seem to be going round in circles orders placed stuck in system wait to clear then reorder.

 

my address is a basic one but the neighbours have bb by bt and plusnet.

 

can anyone help with why this is happening in 2022 ?

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2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 12,309
Thanks: 5,493
Fixes: 429
Registered: ‎30-06-2016

Re: No Broadband After weeks of trying


Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
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Registered: ‎27-04-2007

Re: No Broadband After weeks of trying

Hi there, 

 

Apologies for the delayed response first of all, it's really disappointing to see that there's been issues not just with one but 3 accounts, I can't imagine how frustrating that must be. 

 

Our complaints team will no doubt already be on the case and are in the best position to help you, please feel free to send me a PM with the usernames though so I can check and make sure that we're doing absolutely all we can for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team