cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No Activation

Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

‎04-12-2023 4:28 PM - edited ‎04-12-2023 4:29 PM

The ONT is powered on now and the router is hooked up, the correct lights are on on the ONT, Static orange ring on the router. Previous tenant moved out maybe Jan/Feb this year.
Message 46 of 48
(390 Views)
0 Thanks
jab1
Legend
Posts: 19,054
Thanks: 6,243
Fixes: 287
Registered: ‎24-02-2012

Re: No Activation

‎04-12-2023 4:29 PM

Leave it powered up and ask them to carry out the activation.

John
Message 47 of 48
(387 Views)
0 Thanks
Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

‎04-12-2023 4:41 PM - edited ‎04-12-2023 4:41 PM

Thanks, just got off the phone. they’re going to cancel the order and retry the remote activation. hopefully that’s it.

And just fyi, the ont has been on for the past few days.
Message 48 of 48
(379 Views)