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No Activation

Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

No Activation

My broadband was supposed to be activated on the 1st but I have heard nothing for 2 days.
47 REPLIES 47
jab1
Legend
Posts: 18,865
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: No Activation

If you connect the Hub and try it, what happens?

John
Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

Orange ring
jab1
Legend
Posts: 18,865
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: No Activation

Steady or flashing?

John
Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

Steady
jab1
Legend
Posts: 18,865
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: No Activation

Don't know if you have checked - what username is showing on the Hub. If it is 'setup@plusdsl.net', try rebooting the Hub.

John
Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

I will try thank you
Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

It still has an orange ring after reset, it says on my account that they are still working on my activation. But there has been no update since the 1st when it was last delayed too. I will keep waiting and trying to see what i can do. thanks
jab1
Legend
Posts: 18,865
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: No Activation

I would give them a call tomorrow morning and ask what the hold-up is - you have a connection, so it is a PN issue.

John
Galadriel
Plusnet Help Team
Plusnet Help Team
Posts: 17
Thanks: 3
Fixes: 2
Registered: ‎06-06-2023

Re: No Activation

Hi @Owensoc 

 

I'm really sorry to hear about your delay, it looks like the FTTP order is delayed in planning. We've not been given an activation date yet as there's been no full fibre connected at your address before so they need to do checks and plan the work, the review date for this is the 12/12/23. Once this has been done, they will proceed with implementing the solution and installing the cables. 

jab1
Legend
Posts: 18,865
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: No Activation

So, this is an FTTP installation - if I may ask, what service, if any, does the OP have, and is it with Plusnet?

John
Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

Plusnet full fiber 500. When purchasing it said that my address was able to be remotely activated. It was originally supposed to be active on November 30th.
jab1
Legend
Posts: 18,865
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: No Activation

@Owensoc What did you have previously, and with whom? Have Openreach installed your ONT?

John
Owensoc
Dabbler
Posts: 21
Thanks: 4
Registered: ‎03-12-2023

Re: No Activation

I’ve just moved into a new to me rental, there is an open reach box that has been there from before.
jab1
Legend
Posts: 18,865
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: No Activation

Ah, OK. You say 'openreach box' - do you mean a standard phone master socket, or an ONT as below?

ONT.jpeg

John