No £75 Gift Card / Voucher Received

[#1]

I signed up with Plusnet on the 18th Dec 2024.

I received confirmation emails on the same day and also received an email stating I would receive another email with a link to follow to claim the £75 gift card/voucher within 28 days.

I have been checking all emails regularly including Junk emails and not received anything.

This email should have been sent by now.

When is it going to arrive?

[#2]

It’s common practice given other posts on here - I would read them. Open a call and see if a member of staff on here can pick up your case.

[#3]

Hi @jamessansome!

Hope all is well, I have looked into this for and can see that it was agreed but I cannot find your details in the reward card system.

I have submitted a request to our billing operations team to look into this and re-issue the reward card, please keep an eye on your emails over the next 5 working days.

Once I get a further response I will update you, sorry for the trouble.

Regards, Lex