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New to broadband

Lisaxx1
Newbie
Posts: 1
Registered: ‎18-01-2022

New to broadband

I had my phone line set up yesterday phone line is active does anyone know how long until broadband goes live?
2 REPLIES 2
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: New to broadband

Moderators Note
This topic has been moved from ADSL Broadband to My Order.
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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: New to broadband

Hey @Lisaxx1

Thanks a lot for getting in touch. So upon sign up, your property wasn't registered in the Openreach database, which means we had to manually build it in, also known as a "bronze key order". When placing there types of orders, we can only provision a phone line, and can only place a broadband order once the phone service is up and running.

The good news is, the broadband order has already been placed, and I can confirm that it'll be going live on 23/01/2022 at any point up to midnight.

 

 Adam
 Plusnet Help Team - Leeds