New to. Plusnet and broadband still not working

Agi · ‎21-06-2023

Hi, we've supposed to have switched over to Plusnet yesterday, after 2 calls to Plusnet we've been assured all is well and its just a wait for Openreach to switch us, well, this morning still no broadband, what next?

jab1 · ‎24-02-2012

@Agi Welcome to the forums. The agents you spoke to, if that was what you were told, are wrong.If 'all is well', you should be online.

What colour is the light on your Hub?

John

Baldrick1 · ‎30-06-2016

Moderator's Note

This topic has been moved from Broadband to My Order

Moderator and Customer
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MatthewWheeler · ‎01-01-2012

Afternoon @Agi

I'm sorry to hear about the issues with your order.

From what I can see they completed later that day and you're online now.

Let us know if there's anything else we can help with

As of the 1st of January 2026, I no longer work in Plusne,t so I'll be unable to assist you with any queries.

New to. Plusnet and broadband still not working

New to. Plusnet and broadband still not working

Re: New to. Plusnet and broadband still not working

Re: New to. Plusnet and broadband still not working

Re: New to. Plusnet and broadband still not working