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New to Plus Net

NSCOFFIELD
Grafter
Posts: 33
Fixes: 1
Registered: ‎20-02-2017

New to Plus Net

Just been informed my new broadband and phone are up and running, only they aren't , no phone line , no broadband .No one answering phone , no online help .???
6 REPLIES 6
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: New to Plus Net

I am really sorry to hear you are having problems @NSCOFFIELD I've tested your line and I've detected a line fault which I've now raised with Openreach. We've been advised of an estimated response time of by 10/03/17 23:59:59.

 

Please accept my apologies for any inconvenience caused.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Gel
All Star
Posts: 2,034
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007
NSCOFFIELD
Grafter
Posts: 33
Fixes: 1
Registered: ‎20-02-2017

Re: New to Plus Net

No chat option.
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: New to Plus Net

You'll be able to access chat by going to https://www.plus.net/home-broadband/contact/ or www.plus.net/updates
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Gel
All Star
Posts: 2,034
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007
NSCOFFIELD
Grafter
Posts: 33
Fixes: 1
Registered: ‎20-02-2017

Re: New to Plus Net

Chat not available is the message I always get .