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New to Plus Net

NSCOFFIELD
Grafter
Posts: 33
Fixes: 1
Registered: ‎20-02-2017

New to Plus Net

Just been informed my new broadband and phone are up and running, only they aren't , no phone line , no broadband .No one answering phone , no online help .Huh
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: New to Plus Net

I am really sorry to hear you are having problems @NSCOFFIELD I've tested your line and I've detected a line fault which I've now raised with Openreach. We've been advised of an estimated response time of by 10/03/17 23:59:59.

 

Please accept my apologies for any inconvenience caused.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Gel
Seasoned Pro
Posts: 1,623
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007

Re: New to Plus Net

NSCOFFIELD
Grafter
Posts: 33
Fixes: 1
Registered: ‎20-02-2017

Re: New to Plus Net

No chat option.
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: New to Plus Net

You'll be able to access chat by going to https://www.plus.net/home-broadband/contact/ or www.plus.net/updates
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Gel
Seasoned Pro
Posts: 1,623
Thanks: 165
Fixes: 14
Registered: ‎02-08-2007
NSCOFFIELD
Grafter
Posts: 33
Fixes: 1
Registered: ‎20-02-2017

Re: New to Plus Net

Chat not available is the message I always get .