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New router not received

FIXED
Robertlawryn77
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-01-2022

New router not received

I renewed my broadband contract (16.01.2022) and additionally chose the option of a new router. To date I have still not received any information about its dispatch, or whether it has been sent at all.
Thanks for help Wink
5 REPLIES 5
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,899
Thanks: 5,004
Fixes: 316
Registered: ‎04-04-2007

Re: New router not received

Fix

Should be with you early next week. Sorry about that.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Robertlawryn77
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-01-2022

Re: New router not received

Thank you for your reply. I will let you know when it arrives.
Thanks.
Robertlawryn77
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-01-2022

Re: New router not received

Router has been delivered.
Thank you.
SeanM1
Hooked
Posts: 5
Registered: ‎02-02-2022

Re: New router not received

Hi - I'm due to be swapped over to Fibre on 4/2/22 - but no sign of new router as of yet. Will existing ADSL modem still function with the enhanced line or am I at risk of no BB until the Router arrives?

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: New router not received

Thanks a lot for getting in touch @SeanM1

Please accept our apologies for the lack of communication here. While we did request your service to be upgraded on 04/02/2022, Openreach have had to push it back to 15/02/2022 due to engineer availability in the local area. Automation hadn't ordered your new router just yet, but I've given it a nudge this morning, so it should be with you within the next 3-5 working days. Smiley

 Adam
 Plusnet Help Team - Leeds