hello , i am requesting an update on my order status , i ordered on 26-Jan-2019 and it is now 2 weeks later and i have not received any info on what is happening and when i will either receive my router or have fiber working, could you please check my order status and get back to me with some kind of idea of when i will be activated.
Re: New customer.
Thanks for getting in touch.
I'm sorry that you have not received an update about your order, I appreciate it's been a while since it was submitted.
I have checked your account and can see we contacted you about this here, advising what will happen next.
I have sent you a further response to your ticket here which you can reply to if you need anything further.
Thanks - LF
| Tahir M|
Plusnet Help Team