New customer.

[#1]

hello , i am requesting an update on my order status , i ordered on 26-Jan-2019 and it is now 2 weeks later and i have not received any info on what is happening and when i will either receive my router or have fiber working, could you please check my order status and get back to me with some kind of idea of when i will be activated.

thanks.

[#2]

Hi mrcronin1971,

Thanks for getting in touch.

I'm sorry that you have not received an update about your order, I appreciate it's been a while since it was submitted.

I have checked your account and can see we contacted you about this here, advising what will happen next.

I have sent you a further response to your ticket here which you can reply to if you need anything further.

Thanks - LF

[#3]

ok thank you for the reply , i will wait until the 17th February 2019 then i will see what happens after the other provider's cease has expired.

[#4]

No worries, @mrcronin1971.

We're always here if you need anything further.

Thanks - LF