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New Fibre Broadband and Phone order

LoopyLou
Newbie
Posts: 2
Registered: 2 weeks ago

New Fibre Broadband and Phone order

Hi, 

 new order placed more than 2 months ago. Got initial message  from plusnet that  order now with suppliers and would be informed via email when order ready. Since then  heard nothing!

Upfront charges for phone rental already been taken by plusnet

Seems to be taking ages!!! What's the holdup please, plus net?

Thx. 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 14,004
Thanks: 285
Fixes: 84
Registered: ‎27-04-2007

Re: New Fibre Broadband and Phone order

Hi there, I'm really sorry to see that you haven't received an update about your order yet. I've just added an update to your account about the issue as it contains some account sensitive information. Here's a direct link:  https://www.plus.net/wizard/?p=view_question&id=187314709

 

Please take a look and let me know here once you've responded. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
LoopyLou
Newbie
Posts: 2
Registered: 2 weeks ago

Re: New Fibre Broadband and Phone order

Hi Adam/help team.
I have put reply on link to my account.
Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 53
Fixes: 21
Registered: ‎23-01-2018

Re: New Fibre Broadband and Phone order

Hi LoopyLou@

 

I have had a look into this for you and provided an update via ticket here

 

Kind Regards

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team