New customer router not arrived
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: New customer router not arrived
- « Previous
- Next »
Re: New customer router not arrived
3 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
if the OP has the FTTP version of a Smarthub then it repurposes LAN 4 as the WAN input, like the Plusnet Hub 2. The separate WAN port on a Hub one is based on the BT HH5.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: New customer router not arrived
3 weeks ago - last edited 3 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The problem is we do not know which Hub he is trying to repurpose, he has mentioned a 'purple flashing light' which as you know means the Hub is working but there is no DSL or WAN connection.
My post was a suggestion to ensure the WAN port is connected to the ONT before tuning the Hub on, I didn't need reminding something I already know.
Re: New customer router not arrived
3 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I agree we need to know which hub that @Keith187 is using. .We obviously need to be sure that they have not got a FTTC Smarthub and is plugging the DSL input into the ONT.
Does the rear of yout hub look like this with a red WAN label and is this what you are using to connect to the ONT?
As far as I am aware the BT HH5 does not have a purple light option. I therefore assume that it's either an Ultrafast Smarthub, which I think was supplied to retail customers or a later FTTP version of the FTTP Smarthub. I don't know if this was ever sent to retail customers,
Back when I was playing with these I found that I could seamlessly switch between the two inputs on my FTTC service by either connecting direct to the DSL port or via a modem using the WAN input. I used a business version for the extra features and so that I could gain access to the line stats by using a HG612 if required. Normally I saved the electricity!
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: New customer router not arrived
3 weeks ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Keith187 I see from another thread that routers are now arriving, has yours arrived ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: New customer router not arrived