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New customer phone line activated; broadband not online

Famajay
Newbie
Posts: 1
Registered: ‎30-07-2020

New customer phone line activated; broadband not online

Hi, I’ve been texted that everything is ready however my broadband is not running. I require someone to activate it on plusnet’s side but phone line is not going through. I work from home and I need this issue fixed ASAP if possible
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2 REPLIES 2
jab1
Seasoned Hero
Posts: 9,339
Thanks: 3,075
Fixes: 105
Registered: ‎24-02-2012

Re: New customer phone line activated; broadband not online

@Famajay If you have been advised that phone-line and internet have been activated today, it can take up to midnight for all the back-end components of you broadband connection to be completed.

If you still have no internet tomorrow, report back and someone may be able to help.

John
dvorak
Moderator
Moderator
Posts: 27,030
Thanks: 5,357
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Registered: ‎11-01-2008

Re: New customer phone line activated; broadband not online


Moderators Note


This topic has been moved from ADSL Broadband to My Order 

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