New customer no connection
Please help. This needs fixing ASAP. Haven't even been sent a router. What do I do? Cancel and go to another provider?
Re: New customer no connection
I'm really sorry to see that there's been an issue with your orders. I'm taking personal ownership of placing new orders for you (which I should be able to do later today) I'll also do all I can to expedite the lead times to get the services connected too.
With regards to the router we don't actually send that out until a day or two prior to activation but I'll make sure that reaches you in time.
I'll keep you updated along the way and will make sure you get looked after.
Would it be OK to give you a phone call once I've got an update for you?