New customer - already Fibre ready
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- Re: New customer - already Fibre ready
3 weeks ago - last edited 3 weeks ago
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Fixed! Go to the fix.
Re: New customer - already Fibre ready
3 weeks ago
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Who are you currently with, @Goose1 ?
Re: New customer - already Fibre ready
3 weeks ago
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Re: New customer - already Fibre ready
3 weeks ago
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@Goose1 In that case, I don't quite understand why the system didn't detect your ONT. It must be active for you to get your current service, in which case, the change is remote, usually within 2-3 days
3 weeks ago
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@Goose1 whilst its possible that the extended transfer date is due to not detecting the ONT , its also possible its due to 'anti slamming' rules in that there is a minimum of 10 days for a working takeover.
I'd give customer services a call to find out why ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New customer - already Fibre ready
3 weeks ago
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Vodaphone use both Openreach and City Fibre (and possibly other Altnets) to provide FTTP.
Is it an Openreach ONT you have or another nertwork's? Plusnet, being a BT company, only use Openreach and if the ONT you have is not an Openreach one then another will need to be fitted.
Re: New customer - already Fibre ready
3 weeks ago
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@MisterW But if the OP used the GPL route, does the 10-day anti-slamming procedure apply?
Re: New customer - already Fibre ready
3 weeks ago
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@jgb VP's site says they use OR?
Re: New customer - already Fibre ready
3 weeks ago
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@jab1 If I look on the CityFibre site and put in a postcode where I know City Fibre operate, Vodaphone are one of the ISPs listed. A quick look at the ONT the OP has will confirm if it Openreach or not.
Re: New customer - already Fibre ready
3 weeks ago
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@jgb The OP says ' as the system didn't detect my Openreach ONT connection. '
Re: New customer - already Fibre ready
3 weeks ago
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Re: New customer - already Fibre ready
3 weeks ago
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Will do - just thought it might be easier to ask here as I had seen other posts about it from Google.
Yeah its an Openreach ONT
Re: New customer - already Fibre ready
3 weeks ago
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Spot on, the top image
Re: New customer - already Fibre ready
3 weeks ago - last edited 3 weeks ago
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But if the OP used the GPL route, does the 10-day anti-slamming procedure apply?
Yes, that's when it does apply. When the order is placed there has to be time for notification to the losing supplier and any response (to them) by the customer to be able to stop the transfer.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New customer - already Fibre ready
3 weeks ago
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Fair enough, @MisterW , but the OP says they have been given a date 'several weeks away' - don't know how many, but under those rules a fortnight should be the maximum?
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