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New Router??

Katyes97
Newbie
Posts: 4
Registered: ‎18-10-2022

New Router??

I’ve previously posted regards the fact my router has not arrived yet despite being sent out on the 12th and my wifi has gone live on the 14th. I have seen a number of people on here who have had second routers sent out. I can’t get through on the helpline despite waiting over an hour and half before having to end the call due to commitments as such I would be grateful to know if there is anyway I can order a second router as it seems unlikely the first is going to arrive now! I have tried Royal Mail and they can’t help without a tracking number but I am receiving other parcels via Royal Mail sent after the 12th so I can’t help but feel it has gone missing.
Any help appreciated on having a second router sent out please!
Thanks
3 REPLIES 3
jab1
Legend
Posts: 18,897
Thanks: 6,192
Fixes: 283
Registered: ‎24-02-2012

Re: New Router??

alinabo12
Newbie
Posts: 1
Registered: ‎22-10-2022

Re: New Router??

Ah no worries! Thank you for trying  If I could get a tracking number or something I’d feel better knowing it’s on the way! But seems I’ll just have to hang on and hope it’s not much longer.

Baldrick1
Moderator
Moderator
Posts: 12,315
Thanks: 5,509
Fixes: 429
Registered: ‎30-06-2016

Re: New Router??

Moderators Note

This topic has been locked in favour of https://community.plus.net/t5/My-Order/Wifi-Router-not-arrived/m-p/1893506#M25292

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