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New Order

Liz80
Newbie
Posts: 1
Registered: ‎20-08-2023

New Order

I placed an order last week, with an engineer to visit on 4 September, and received an email confirming this - with a link to track the order. I am concerned that I haven't received an order number and there is nothing on tracking/nothing confirming the payment made. Can you confirm that the order has been placed and is on track for activation on 4 September?
2 REPLIES 2
Longliner
Seasoned Pro
Posts: 611
Thanks: 305
Fixes: 8
Registered: ‎22-10-2014

Re: New Order

Welcome @Liz80 to our customer forum. The staff monitor posts as far as they can but if you haven't heard anything more in the next few days it's more reliable to give them a call. 

Mike

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,041
Thanks: 1,604
Fixes: 491
Registered: ‎01-01-2012

Re: New Order

Hi @Liz80 

I've checked and I can confirm everything is good to go for the 4th.

You don't get an order number on these e-mails as such but any further updates to it will be sent to you via text/e-mail

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team