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Need to change my installation date

Johnandkym
Newbie
Posts: 2
Registered: ‎07-12-2022

Need to change my installation date

Hi

How do I change my installation date? It’s currently on the 6th of January but need to move it to the 26th of January but can’t find anywhere online to do it?

Thanks
5 REPLIES 5
jab1
Legend
Posts: 16,668
Thanks: 5,259
Fixes: 246
Registered: ‎24-02-2012

Re: Need to change my installation date

@Johnandkym There is no online facility for this, you need to contact Plusnet by phone.

John
Johnandkym
Newbie
Posts: 2
Registered: ‎07-12-2022

Re: Need to change my installation date

Hi

I can’t get through to anyone on the phone
jab1
Legend
Posts: 16,668
Thanks: 5,259
Fixes: 246
Registered: ‎24-02-2012

Re: Need to change my installation date

As in, 'they are taking forever to reply'? Sorry, but you will just have to keep trying - that is the only route. Unfortunately, Plusnet appear to be having 'staffing problems' at the moment.

John
dvorak
Moderator
Moderator
Posts: 29,465
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Registered: ‎11-01-2008

Re: Need to change my installation date


Moderators Note


This topic has been moved from Full Fibre to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,878
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Need to change my installation date

Hi @Johnandkym

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

From looking at your account I can see you've spoken with our support team who have changed the appointment for you.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team