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Problems moving from FTTP trial to new service

Posts: 2
Registered: ‎19-06-2018

Problems moving from FTTP trial to new service


I joined the FTTP trial years ago and am trying to move to the "official" service now that Plusnet offer it - and upping the speed while I'm at at.

I tried to upgrade online, but this didn't work so phoned in and the person I spoke to said they'd change how the order was requested and resubmit so it would go through, but over 2 weeks have passed and it seems from the ticket (229439866) that the order's been resubmitted several times now but it's still not going through.

As the trial was done from the forums, I'm hoping that somebody here might know what needs doing and give it a nudge in the right direction?

Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Problems moving from FTTP trial to new service

Hi @jamestaylor86

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

The good news is this is something I can get sorted for you. I've manually forced the change through for you now and you should see an increase in speed from Tuesday.

Let me know if you don't see a increase

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team